Refund Policy
Last updated: October 8, 2026
Please note: we wrote this refund policy to be easy to read. It has not been reviewed by a lawyer for your jurisdiction, so treat it as general information.
Our refund approach
Buying should never feel like a gamble. Here is exactly when refunds apply, for the Free 24-Hour Trial and for the 1 Month, 3 Months, 6 Months, 12 Months plans.
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
Subscriptions
Faults on our end, such as missing or broken activation details, are fixed or refunded if you contact us within 7 days of buying.
For picture-quality concerns, we first help you check your connection, device, and settings, then review refund requests individually.
Not covered
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
How to ask
Contact us via the contact page with your order details and what went wrong.
Timing
Refunds return to the payment method you used. Banks and payment providers can take a few business days.
Changes
We may update this policy; the date above shows the current version. See also the Terms of Use.